QLC + unexpectedly shutting down

Generic issues not specifically related to a QLC+ area.
Post here only if you can't really find the reason of an issue
Big-D
Posts: 13
Joined: Wed Oct 21, 2015 4:36 am
Real Name: darrin pinegar

I have been having some issues with QLC + unexpectedly shutting down since updating to build 4.10.3 I’m using a MacBook Pro with OS X El Capitan version 10.11.4 and a ultraDMX RDM Pro I have never had this issue until I installed 4.10.3a Is anyone else having this issue
plugz
Posts: 637
Joined: Sun Apr 12, 2015 6:30 pm
Real Name: David

Details please. At which point does QLC+ shut down ?
Big-D
Posts: 13
Joined: Wed Oct 21, 2015 4:36 am
Real Name: darrin pinegar

QLC shuts down randomly most of the time I’m not even doing anything on the simple desk or virtual console
plugz
Posts: 637
Joined: Sun Apr 12, 2015 6:30 pm
Real Name: David

Does it crash when your usb dmx interface is not connected ?

Can you share your workspace file ?
Big-D
Posts: 13
Joined: Wed Oct 21, 2015 4:36 am
Real Name: darrin pinegar

It has crashed with and without my usb dmx interface connected I'll send the work file soon
mlohrey
Posts: 243
Joined: Mon Apr 20, 2015 5:07 am
Real Name: Mark Lohrey

This has also happened to me. Twice.

During an assembly, with a fairly basic lighting set up that had been running for 5 to 10 minutes, QLC+ unexpectedly quit. Lights out and a speaker in the dark. Fortunately it didn't take long to get up and going again but disconcerting.

This hasn't been an issue before 4.10.3. I haven't had a great deal of time to check out the reasons as they seemed quite random and hard to reproduce.

I have recreated the workspace for our next assembly and will test beforehand and see if it is stable.

I have attached a sample of the one that has failed.

Using Mac OSX 10.10.3 (at the time but now updating...) and an entec pro mkII
Attachments
Gym for House-Off.qxw
(104.66 KiB) Downloaded 109 times
englpa
Posts: 7
Joined: Mon Apr 25, 2016 7:06 pm
Real Name: Patrick Engl

hi i have the same problem
first time QLC run without problems, after a few minutes the program shutting down.
with and without DMX interface
please help :cry:

system: Mac Book Pro EL Capitan 10.11.2
Last edited by englpa on Mon Apr 25, 2016 7:24 pm, edited 1 time in total.
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mcallegari
Posts: 4461
Joined: Sun Apr 12, 2015 9:09 am
Location: Italy
Real Name: Massimo Callegari
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Guys, are you all having crashes on OSX ?
I normally use Linux, so I need to know if this is a OSX specific issue first of all.

@mlohrey, can you recall doing something in particular before the crash occurred ? Basically: which buttons/sliders should I touch to try to reproduce ?

I understand it's not related to output devices, but what about input ? Did you have any controller plugged in ?
englpa
Posts: 7
Joined: Mon Apr 25, 2016 7:06 pm
Real Name: Patrick Engl

I just tested it on Mac QLC 4.10.2b and 4.10.3a
the problem even without a DMX interface and without midi controler.

(I also have a similar problem on windows 10 but the program not crashes.
he only stop the dmx output
dmx interface disconnect and connect again and it runs a time)
mlohrey
Posts: 243
Joined: Mon Apr 20, 2015 5:07 am
Real Name: Mark Lohrey

Hi Massimo,

It is very difficult to reproduce. The lights had been set and nothing had changed for at about 4 minutes and it just unexpected quit.

I will do some more testing and let you know.

We have an assembly on Friday, so I am hoping to test before then ;-)

Cheers

Mark
plugz
Posts: 637
Joined: Sun Apr 12, 2015 6:30 pm
Real Name: David

mlohrey wrote: It is very difficult to reproduce. The lights had been set and nothing had changed for at about 4 minutes and it just unexpected quit.
Were one or more functions running ? Which ones ?
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mcallegari
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Can you guys please test the TEST version here: viewtopic.php?f=12&t=3135

Please let me know if you still experience crashes
mlohrey
Posts: 243
Joined: Mon Apr 20, 2015 5:07 am
Real Name: Mark Lohrey

Assembly went well today. QLC+ worked perfectly. I had recreated our show file from scratch and used that, so perhaps the previous file had become corrupted. Not really sure. I will give your test file ago as well and see what happens.

I am sorry I haven't been able to find a definitive way to reproduce the error.
englpa
Posts: 7
Joined: Mon Apr 25, 2016 7:06 pm
Real Name: Patrick Engl

4.10.4 makes the same problem.
after 3 minutes only move the cursor and qlc crash.

on macbook pro OS x El Capitan 10.11.2

[EDIT] log attached
Attachments
qlcplus_4.10.4_crashlog.txt
(65.11 KiB) Downloaded 99 times
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mcallegari
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englpa wrote:4.10.4 makes the same problem.
after 3 minutes only move the cursor and qlc crash.
on macbook pro OS x El Capitan 10.11.2
Please use attachments instead of pasting huge logs.

As far as I can see, there was some function running ? If so, which one ? Do we have the project workspace to try to reproduce ?
englpa
Posts: 7
Joined: Mon Apr 25, 2016 7:06 pm
Real Name: Patrick Engl

here my file.
i hope you can help me.
Attachments
FF OGRA neu.qxw
(133.93 KiB) Downloaded 105 times
englpa
Posts: 7
Joined: Mon Apr 25, 2016 7:06 pm
Real Name: Patrick Engl

englpa wrote:here my file.
i hope you can help me.
this was my fixtures
Attachments
Antari-Z-0000.qxf
(839 Bytes) Downloaded 103 times
EnglPA-2R-Beam.qxf
(10.15 KiB) Downloaded 92 times
EnglPA-Bee-Eye-zoom-7x17.qxf
(13.77 KiB) Downloaded 104 times
englpa
Posts: 7
Joined: Mon Apr 25, 2016 7:06 pm
Real Name: Patrick Engl

i tested on a mac book with OS X yosemaite and it works great and don't crash.
on OS X el captain qlc crash after 5 minutes.

come a new clc release in next time the was run on OS X el captain

or must i downgrade my macbook to yosemaite

thanks for infos :roll:
HenrikH
Posts: 1
Joined: Sat May 21, 2016 9:02 pm
Real Name: Henrik Hultin

Using a Raspberry Pi 2 and upgraded to the 4.10.3 version a few weeks ago. Haven't really used it until today. It was pretty stable on older versions, but now it suddenly becomes unresponsive. The web page is inaccessible and a connected wireless DMX transmitter stops blinking, indicating that there is no DMX signal coming out of it. I don't have any monitor connected so don't know if there are any messages there.

If I reboot it will work OK for a few minutes and then freeze up again. Seems to be the same problem that others have reported in this thread???

I will check tomorrow if it is possble to downgrade to an earlier version.

Cheers,
Henrik
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mcallegari
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Just tested on El Capitan (10.11.4) an no crashes whatsoever.
I also uploaded a new TEST version. Please check again with it.

I don't really understand what's your situation guys, but we need to find the detail that causes issues, otherwise I have no idea where to start to investigate this.
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