Forgotton Username and Password Problem

Generic issues not specifically related to a QLC+ area.
Post here only if you can't really find the reason of an issue
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AllanR
Posts: 51
Joined: Tue Jun 02, 2015 4:29 pm
Location: Scotland
Real Name: Allan Rhynas

I'm posting this request on behalf of a QLC user who has forgotten their Username AND Password.
In addition, they can't simply re-register because their "Email is already in use"

Can anyone give advice on who/how to contact to get them back onto the forum?

Bit of a catch-22.

Thanks.
janosvitok
Posts: 1266
Joined: Mon Apr 13, 2015 7:05 am
Location: Bratislava, Slovakia
Real Name: Jano Svitok
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Ask @mcallegari.
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mcallegari
Posts: 4462
Joined: Sun Apr 12, 2015 9:09 am
Location: Italy
Real Name: Massimo Callegari
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In the login page there's a link saying "I forgot my password"
AllanR
Posts: 51
Joined: Tue Jun 02, 2015 4:29 pm
Location: Scotland
Real Name: Allan Rhynas

But the catch-22 is that you require to enter your Username to get a password reminder/reset?

If both Username and Password are forgotten and you only have 1 email address, then you're stuck I think, because even re-registering fails as the "Email is already in use".

If he sends an email to support @ qlcplus.org perhaps you could sort?

Thanks, Allan.
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mcallegari
Posts: 4462
Joined: Sun Apr 12, 2015 9:09 am
Location: Italy
Real Name: Massimo Callegari
Contact:

How can I if he doesn't even remember the username ?

When he registered, I think he received an email. Not sure if the username he picked was in that email.
Otherwise, I'd say the username/email address are burnt. He needs a new one of both.
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