Random crashes on Windows and macOS - hopefully solved - please help testing

Generic issues not specifically related to a QLC+ area.
Post here only if you can't really find the reason of an issue
User avatar
samatnyc
Posts: 7
Joined: Wed Jan 25, 2017 6:23 pm
Location: Michigan, USA
Real Name: Sammy
Contact:

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by samatnyc » Wed Jan 25, 2017 8:21 pm

Crashed on Mac test version after a few minutes.

I use a 2012 MBPR, OS X 10.12.3 beta along with, yeah, an ENTTEC DMXUSB Pro.
Sam
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band

User avatar
mcallegari
Posts: 2000
Joined: Sun Apr 12, 2015 9:09 am
Location: Italy
Real Name: Massimo Callegari
Contact:

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by mcallegari » Thu Jan 26, 2017 10:45 am

samatnyc wrote:Crashed on Mac test version after a few minutes.
I use a 2012 MBPR, OS X 10.12.3 beta along with, yeah, an ENTTEC DMXUSB Pro.
If you want these crashes to be resolved, saying "crashed after a few minutes" doesn't help at all.
I need to know what you were doing, the project you used, if it crashes sistematically with a particular action, and every possible detail that can help.
On macOS you also get a crash log. Where is it ?

User avatar
samatnyc
Posts: 7
Joined: Wed Jan 25, 2017 6:23 pm
Location: Michigan, USA
Real Name: Sammy
Contact:

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by samatnyc » Thu Jan 26, 2017 8:05 pm

I know I didn't provide too much detail. I will the next time if it occurs.

Thank you.
Sam
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band

austriancoder
Posts: 2
Joined: Tue Jan 24, 2017 10:19 pm
Real Name: Christian Gmeiner

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by austriancoder » Fri Jan 27, 2017 8:23 am

mcallegari wrote:
austriancoder wrote:Windows 7 with enttec dmx usb pro mk2 (one universe) with Midi input: crashed 5 times within 3 hours. I try to build it on Windows and run it in under qtcreators debugger to see if I find something. With the current state it is not the best choice for a live performance :(
Care to share some more information about your setup ?
- did you use my test project or one of yours ? (in case please share the faulty workspace)
- does it make any difference with/without MIDI input ?
- did you make sure you are using a clean installation of the test build linked above ?
- I am using a small project from my own
- I did not test that as I need MIDI to be able to control the light from our backing track laptop
- Yeah is a clean installation

But I have found out something: I was using the global blackout in our show quite often to in some parts to have the lights turn on/off with the kick drum. I have created a blackout scene and used that instead and I did a test (about 8 hours) and it worked without any crashes. The first 4 hours without the DMX interface the other 4 hours with the DMX interface connected. In both cases the light was controlled from cubase via midi.

User avatar
hplighting
Posts: 14
Joined: Sun Dec 18, 2016 2:58 pm
Location: England
Real Name: Henry

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by hplighting » Sat Jan 28, 2017 10:33 pm

I don't know if this helps at all but when this has happened to me the setup I use is:

Laptop - Windows 10 Pro
Enntec Pro
AKAI LDP 8 (USB MIDI)


I've had it happen when I have just left the software running a colour chaser and i've also had it happen when i've been pressing lots of buttons on the USB MIDI device although I don't know if this is coincidence or not? It all seems to happen after a few hours of running.

Thanks for trying to sort this Massimo :)

User avatar
hplighting
Posts: 14
Joined: Sun Dec 18, 2016 2:58 pm
Location: England
Real Name: Henry

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by hplighting » Sat Feb 18, 2017 4:26 pm

mcallegari wrote:
samatnyc wrote:Crashed on Mac test version after a few minutes.
I use a 2012 MBPR, OS X 10.12.3 beta along with, yeah, an ENTTEC DMXUSB Pro.
If you want these crashes to be resolved, saying "crashed after a few minutes" doesn't help at all.
I need to know what you were doing, the project you used, if it crashes sistematically with a particular action, and every possible detail that can help.
On macOS you also get a crash log. Where is it ?
I've just ran the test software + work space for 1 hours with my USB MIDI plugged in aswell as outputting to my Enntec PRO DMX. hasn't crashed yet !

User avatar
samatnyc
Posts: 7
Joined: Wed Jan 25, 2017 6:23 pm
Location: Michigan, USA
Real Name: Sammy
Contact:

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by samatnyc » Mon Feb 20, 2017 8:25 pm

Here's another MacOS crash. Please see attached .pdf

Thanks for all your hard work.
Attachments
Process.pdf
(262.8 KiB) Downloaded 29 times
Sam
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band

User avatar
PiotrNowik
Posts: 28
Joined: Tue Sep 13, 2016 6:31 am
Real Name: Piotr Nowik

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by PiotrNowik » Tue Feb 28, 2017 2:06 pm

Last weekend I discovered, for the first time, crashes.

My setup was:

- Windows 10 laptop
- 'cheap' USB-DMX adapter
- AKAI mini APC MIDI-Controller
- my own project

After a 2nd crash I disconnected AKAI MIDI console and then everything worked fine.
Sorry I can't attach my workspace and crash reports - they are on my laptop at home.
---
Generic USB-DMX box(es)
Korg nanoKONTROL2
Windows 10

User avatar
hplighting
Posts: 14
Joined: Sun Dec 18, 2016 2:58 pm
Location: England
Real Name: Henry

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by hplighting » Tue Feb 28, 2017 8:16 pm

Sounds like we're all using MIDI controllers - hope this gets fixed !

User avatar
mcallegari
Posts: 2000
Joined: Sun Apr 12, 2015 9:09 am
Location: Italy
Real Name: Massimo Callegari
Contact:

Re: Random crashes on Windows and macOS - hopefully solved - please help testing

Post by mcallegari » Wed Mar 01, 2017 8:08 am

Can someone experiencing crashes please share a simple workspace that I can test on Windows/macOS to reproduce and fix ?

I get you are having issues with VC sliders controlled via MIDI, but I don't get what those sliders are doing. Are they controlling 100 channels ? A Function ? Submaster ?
Please help me to help you.

Post Reply