Hi, I'm opening a new thread about this, but this has been reported quite a few times:
viewtopic.php?f=32&t=10628
viewtopic.php?f=32&t=9865
viewtopic.php?f=32&t=10276
viewtopic.php?f=24&t=9863
Apparently it affects only Windows and macOS builds. At first I also thought it was related to DMX USB PRO devices, but it seems it wasn't.
Yesterday I spent the whole day trying to figure it out. Being random it's been quite long to tackle.
I've set up a very simple project (attached - just push the 2 buttons in the VC) and configured an Enttec MK2 to output 2 universes.
I've done 3 runs:
- Windows 7 - QLC+ 4.10.5b - 30 minutes: crashed
- Windows 7 - QLC+ 4.10.5b - 2 hours: didn't crash. Interrupted
- Ubuntu 14.04 - QLC+ GIT build - 5 hours: didn't crash. Interrupted
So after a bit of struggle to find how to properly debug the code on Windows (Windows 10 in this case), today I found something.
I've run a GIT code build and it "luckily" spotted a crash after less than 30 minutes.
I've applied a fix and hopefully the cause of all evil should be gone now.
So, I kindly ask everybody that have experienced random crashes, to please test the latest TEST versions with either their projects or the attached one, at least for a couple of hours.
Then please report if it works or not for you.
Windows: Automated builds (updated: 2017-03-10)
OSX 10.7+: QLC+_4.10.6-TEST-20170326.dmg
[EDIT 10:55pm] the macOS build ran for 6 hours with no crashes
Random crashes on Windows and macOS - hopefully solved - please help testing
- mcallegari
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- hplighting
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Hi Massimo,
Thanks for investigating this problem - much appreciated
I've been running the test build and workspace for a few hours now with no crashes. I'll try and run it a bit longer though just encase...
Thanks Again !
Henry P
Thanks for investigating this problem - much appreciated
I've been running the test build and workspace for a few hours now with no crashes. I'll try and run it a bit longer though just encase...
Thanks Again !
Henry P
- mcallegari
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Very good, thanks for the feedback
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Hi, thank you for looking into this. I will download and test on a separate system than what I use at the theater. That has been the only place that I saw the issue but I will test anyway. My show system I installed Linux as dual boot last night. I was using a VM with Linux for a few days with good results until I was able to do an actual install.
One difference I noticed is that with the Windows build the UI has a significant slowdown when entering scenes when connected the the USB-DMX interface. I did not notice that with the Unix install. I will stick with the dual boot configuration on that system just for the responsiveness of the UI.
One difference I noticed is that with the Windows build the UI has a significant slowdown when entering scenes when connected the the USB-DMX interface. I did not notice that with the Unix install. I will stick with the dual boot configuration on that system just for the responsiveness of the UI.
- tornel
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Reporting here:
Ubuntu Mate 16.04: testing for about 3 hours with the test project. No crash or interrupt.
Windows 7: testing for about 4 hours with the test project. No crash or interrupt.
Ubuntu Mate 16.04: testing for about 3 hours with the test project. No crash or interrupt.
Windows 7: testing for about 4 hours with the test project. No crash or interrupt.
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Hi,
I did two tests on Windows 8.1 for more than 3 hrs without a crash.
Martin
I did two tests on Windows 8.1 for more than 3 hrs without a crash.
Martin
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Hi.
Windows 7 with enttec dmx usb pro mk2 (one universe) with Midi input: crashed 5 times within 3 hours. I try to build it on Windows and run it in under qtcreators debugger to see if I find something. With the current state it is not the best choice for a live performance
Windows 7 with enttec dmx usb pro mk2 (one universe) with Midi input: crashed 5 times within 3 hours. I try to build it on Windows and run it in under qtcreators debugger to see if I find something. With the current state it is not the best choice for a live performance
- mcallegari
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Care to share some more information about your setup ?austriancoder wrote:Windows 7 with enttec dmx usb pro mk2 (one universe) with Midi input: crashed 5 times within 3 hours. I try to build it on Windows and run it in under qtcreators debugger to see if I find something. With the current state it is not the best choice for a live performance
- did you use my test project or one of yours ? (in case please share the faulty workspace)
- does it make any difference with/without MIDI input ?
- did you make sure you are using a clean installation of the test build linked above ?
- hplighting
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Thinking about it mine also used to crash while using a MIDI input.
I'll use my MIDI controller with the new version to see if I can get it to crash...
I'll use my MIDI controller with the new version to see if I can get it to crash...
mcallegari wrote:Care to share some more information about your setup ?austriancoder wrote:Windows 7 with enttec dmx usb pro mk2 (one universe) with Midi input: crashed 5 times within 3 hours. I try to build it on Windows and run it in under qtcreators debugger to see if I find something. With the current state it is not the best choice for a live performance
- did you use my test project or one of yours ? (in case please share the faulty workspace)
- does it make any difference with/without MIDI input ?
- did you make sure you are using a clean installation of the test build linked above ?
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Hi,
I have a fairly large workspace with an accumulation of several shows. I have two windows 10 systems at home. First system has been running is running 4.10.5b with *no* dmx interface for literally days with no issue. The second system I installed the test version posted in this thread. I am using a single universe Entec Pro with the same workspace. I ran it for two runs of about 3 hours each. I interrupted it to create a sample for another thread.
I need to test with the Pro Mk2 from the theater but I won't have access to use that at home for testing until after Sunday (show weekend).
I may be wrong but it sure feels like an issue caused in some way by the Pro Mk2. When I look at what works and what doesn't that is the only unique item for the system that crashes.
BTW, I am using the Pro Mk2 as two universes out with no midi input.
Thanks,
Matt
I have a fairly large workspace with an accumulation of several shows. I have two windows 10 systems at home. First system has been running is running 4.10.5b with *no* dmx interface for literally days with no issue. The second system I installed the test version posted in this thread. I am using a single universe Entec Pro with the same workspace. I ran it for two runs of about 3 hours each. I interrupted it to create a sample for another thread.
I need to test with the Pro Mk2 from the theater but I won't have access to use that at home for testing until after Sunday (show weekend).
I may be wrong but it sure feels like an issue caused in some way by the Pro Mk2. When I look at what works and what doesn't that is the only unique item for the system that crashes.
BTW, I am using the Pro Mk2 as two universes out with no midi input.
Thanks,
Matt
- samatnyc
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Crashed on Mac test version after a few minutes.
I use a 2012 MBPR, OS X 10.12.3 beta along with, yeah, an ENTTEC DMXUSB Pro.
I use a 2012 MBPR, OS X 10.12.3 beta along with, yeah, an ENTTEC DMXUSB Pro.
Sam
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band
- mcallegari
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If you want these crashes to be resolved, saying "crashed after a few minutes" doesn't help at all.samatnyc wrote:Crashed on Mac test version after a few minutes.
I use a 2012 MBPR, OS X 10.12.3 beta along with, yeah, an ENTTEC DMXUSB Pro.
I need to know what you were doing, the project you used, if it crashes sistematically with a particular action, and every possible detail that can help.
On macOS you also get a crash log. Where is it ?
- samatnyc
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I know I didn't provide too much detail. I will the next time if it occurs.
Thank you.
Thank you.
Sam
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band
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- I am using a small project from my ownmcallegari wrote:Care to share some more information about your setup ?austriancoder wrote:Windows 7 with enttec dmx usb pro mk2 (one universe) with Midi input: crashed 5 times within 3 hours. I try to build it on Windows and run it in under qtcreators debugger to see if I find something. With the current state it is not the best choice for a live performance
- did you use my test project or one of yours ? (in case please share the faulty workspace)
- does it make any difference with/without MIDI input ?
- did you make sure you are using a clean installation of the test build linked above ?
- I did not test that as I need MIDI to be able to control the light from our backing track laptop
- Yeah is a clean installation
But I have found out something: I was using the global blackout in our show quite often to in some parts to have the lights turn on/off with the kick drum. I have created a blackout scene and used that instead and I did a test (about 8 hours) and it worked without any crashes. The first 4 hours without the DMX interface the other 4 hours with the DMX interface connected. In both cases the light was controlled from cubase via midi.
- hplighting
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I don't know if this helps at all but when this has happened to me the setup I use is:
Laptop - Windows 10 Pro
Enntec Pro
AKAI LDP 8 (USB MIDI)
I've had it happen when I have just left the software running a colour chaser and i've also had it happen when i've been pressing lots of buttons on the USB MIDI device although I don't know if this is coincidence or not? It all seems to happen after a few hours of running.
Thanks for trying to sort this Massimo
Laptop - Windows 10 Pro
Enntec Pro
AKAI LDP 8 (USB MIDI)
I've had it happen when I have just left the software running a colour chaser and i've also had it happen when i've been pressing lots of buttons on the USB MIDI device although I don't know if this is coincidence or not? It all seems to happen after a few hours of running.
Thanks for trying to sort this Massimo
- hplighting
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I've just ran the test software + work space for 1 hours with my USB MIDI plugged in aswell as outputting to my Enntec PRO DMX. hasn't crashed yet !mcallegari wrote:If you want these crashes to be resolved, saying "crashed after a few minutes" doesn't help at all.samatnyc wrote:Crashed on Mac test version after a few minutes.
I use a 2012 MBPR, OS X 10.12.3 beta along with, yeah, an ENTTEC DMXUSB Pro.
I need to know what you were doing, the project you used, if it crashes sistematically with a particular action, and every possible detail that can help.
On macOS you also get a crash log. Where is it ?
- samatnyc
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Here's another MacOS crash. Please see attached .pdf
Thanks for all your hard work.
Thanks for all your hard work.
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Sam
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band
Michigan, USA
2012 MacBook Pro Retina, 2.6 GHz Intel Core i7, 8 GB RAM
OS X 10.12.3 beta
Enttech DMXUSB Pro
Primarily using w/Ableton Live 9.7 for use w/gigging cover band
- PiotrNowik
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Last weekend I discovered, for the first time, crashes.
My setup was:
- Windows 10 laptop
- 'cheap' USB-DMX adapter
- AKAI mini APC MIDI-Controller
- my own project
After a 2nd crash I disconnected AKAI MIDI console and then everything worked fine.
Sorry I can't attach my workspace and crash reports - they are on my laptop at home.
My setup was:
- Windows 10 laptop
- 'cheap' USB-DMX adapter
- AKAI mini APC MIDI-Controller
- my own project
After a 2nd crash I disconnected AKAI MIDI console and then everything worked fine.
Sorry I can't attach my workspace and crash reports - they are on my laptop at home.
---
Generic USB-DMX box(es)
Korg nanoKONTROL2
Windows 10
Generic USB-DMX box(es)
Korg nanoKONTROL2
Windows 10
- hplighting
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Sounds like we're all using MIDI controllers - hope this gets fixed !
- mcallegari
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Can someone experiencing crashes please share a simple workspace that I can test on Windows/macOS to reproduce and fix ?
I get you are having issues with VC sliders controlled via MIDI, but I don't get what those sliders are doing. Are they controlling 100 channels ? A Function ? Submaster ?
Please help me to help you.
I get you are having issues with VC sliders controlled via MIDI, but I don't get what those sliders are doing. Are they controlling 100 channels ? A Function ? Submaster ?
Please help me to help you.