Random Crashes :-(

Generic issues not specifically related to a QLC+ area.
Post here only if you can't really find the reason of an issue
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mcallegari
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Re: Random Crashes :-(

Post by mcallegari » Sat Apr 22, 2017 11:10 am

jadaudiodesign wrote:
Sat Apr 22, 2017 10:32 am
I did the test with QLC+_4.10.6.210.exe in the theater where i work. After 15 minutes it crashed.
Then I tested the QLC+_4.10.6.153.exe and tested for about an hour no chrash. We will be doing a rehearsal this afternoon for 3 hours, will keep you posted if there are no crashes...
Sorry but that's not the point. This thread mentioned a crash when moving VC sliders very fast.
Is that the same issue you're experiencing ? Otherwise you posted in the wrong thread (so see the one I linked before)
If that's the same issue, I need the exact configuration to reproduce the slider movements crash to speed up the issue resolution.
Thanks

EDIT: for the record, yesterday I tried to move 4 sliders controlling 5 channels each, with an AKAI APC mini, with the latest build on Windows 10.
No issue at all. I was about to break the plastic faders of the APC to reproduce the issue, with no luck.

antoinelgh
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Re: Random Crashes :-(

Post by antoinelgh » Thu May 11, 2017 9:35 am

hello,

I have had the same problem during live shows.

I use AKAI mini apc midi with QLC + on my laptop (an old laptop ) with windows 10.

QLC is working just fine and everything is ok but during live show it just freeze my laptop very often.( i have to restart my computer ).

I have made some research and it might come from the usb hub. I think that the enttec + the apc mini + several usb (phone charger and so on...) are consuming to much power.

And when the power consumption is too high, windows freeze.

I will try to use an external USB HUB with external power supply . I think that the apc mini with all its button lite brings the power consumption to crash windows.

What do you think of my theory? I have read that this problem comes from akai apc mini. and in my case, the problem often comes when i have a lot of USB device plugged in.

antoinelgh
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Re: Random Crashes :-(

Post by antoinelgh » Fri May 12, 2017 5:19 pm

hi everyone,

i am trying everything to prevent my computer from crashing... I have noticed two things:

- When you move to fast simultanousely faders ==> it crashes.
-when i unplugged USB from laptop ( usb device ) ==> it crashes.

I tried to get a usb hub with external power supply... that's not it .

I have tried to downgrad QLC to the 4.8.5 as i read in this topic ==> it crashes to !!

I have notice that we all crash on win 10.

So i am going to go back to win 7 and if this dosen't work I will go back to freestyler even if i don't want to... :?

I hope a solution to this problem will be found soon ...

see ya !

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mcallegari
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Re: Random Crashes :-(

Post by mcallegari » Fri May 12, 2017 10:18 pm

Guys, do you want this issue to be resolved or not ?
Keep on saying it crashes, it crashes and it crashes doesn't help at all. I need DETAILS.

I tried to do my part here and here but no one seems to be able to actually contribute to help me reproduce the issue.
Therefore I'm not spending any time on this until some more information is provided.

antoinelgh
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Re: Random Crashes :-(

Post by antoinelgh » Mon May 15, 2017 8:01 am

hi,

Tell me exactly what do you need and I will send it to you.

FYI I have tried it on linux ==> No problem.

my config:

Laptop HP win 10 64 bit
AKAI APC Mini
USB-DMX interface USB UART FT232 (driver up to date )
QLC+ (latest version)

On My Win 10 64 Bit laptop, i can make it crash in less than 15 seconds. I just open my project, plug my fixtures, and then i launch several functions.

Then i move the dimmers simultaneously ( 4 at the same time ) and in less than 10 sec it crashes.

what type of info do you need to reproduce the crash?

Thank you for your time and for that great software wich is QLC +

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mcallegari
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Re: Random Crashes :-(

Post by mcallegari » Mon May 15, 2017 2:40 pm

antoinelgh wrote:
Mon May 15, 2017 8:01 am
my config:
Laptop HP win 10 64 bit
AKAI APC Mini
USB-DMX interface USB UART FT232 (driver up to date )
QLC+ (latest version)
Have you tried the latest TEST version for Windows from this page ?
Can you share your project and indicate the operations you do to crash QLC+ ?

Thanks

antoinelgh
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Re: Random Crashes :-(

Post by antoinelgh » Tue May 16, 2017 9:03 am

I will try it tonight and share my project.
I just need to reinstall win 7 ( broke my computer trying to install ubuntu :D )

thanks for your time

dino.loss
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Re: Random Crashes :-(

Post by dino.loss » Tue May 16, 2017 9:37 pm

Hi,

Unfortunately I also have the same problem, cause this I can not use it live.
I did various tests and I managed to create a workspace as simple as possible to reproduce the crash.
Just move 6-7 slider (with AKAI APC) at the same time and after a few seconds the PC crashes, you have to restart it.
I tried it on 2 pcs, with windows 7 64.

my setup:
windows 7 64
QLC+ latest 4.11.0.48
AKAI APC MINI
generic usb dmx or ENTTEC PRO Mk2

I hope to be of help, thanks
Dino
Attachments
slider.qxw
(12.1 KiB) Downloaded 15 times
AKAI APC mini
Behringer Eurolight LC2412
Enttec DMX USB PRO MK2
Windows 7 64

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mcallegari
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Re: Random Crashes :-(

Post by mcallegari » Thu May 18, 2017 7:48 am

Thanks to the project shared, I've finally been able to reproduce the issue (Windows 10 + QLC+ GIT)
The good news is that I've seen it, the bad news is that this isn't a crash, so I haven't been able to collect a crash log and fix the problem.

Basically this is a UI issue, which freezes QLC+. When frozen it is quite hard to kill it.
Also, I noticed that once QLC+ freezes, all the instances launched afterward don't seem to have the issue.

I need some more time to investigate this. The point I was missing in my previous tests was: sliders in playback mode. I always used sliders in level mode.

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mcallegari
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Re: Random Crashes :-(

Post by mcallegari » Sun May 21, 2017 12:48 pm

UPDATE
after 3 days of attempts, countless reboots and a huge Windows 10 update in between, I think I've been able to solve the issue.

Please test the latest test version (.65) and report if it works or if there's still something wrong.
Thanks

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