Forgotton Username and Password Problem

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AllanR
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Forgotton Username and Password Problem

Post by AllanR » Fri Jan 12, 2018 9:17 pm

I'm posting this request on behalf of a QLC user who has forgotten their Username AND Password.
In addition, they can't simply re-register because their "Email is already in use"

Can anyone give advice on who/how to contact to get them back onto the forum?

Bit of a catch-22.

Thanks.

janosvitok
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Re: Forgotton Username and Password Problem

Post by janosvitok » Fri Jan 12, 2018 9:52 pm

Ask @mcallegari.

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mcallegari
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Re: Forgotton Username and Password Problem

Post by mcallegari » Sat Jan 13, 2018 11:24 am

In the login page there's a link saying "I forgot my password"

AllanR
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Re: Forgotton Username and Password Problem

Post by AllanR » Sat Jan 13, 2018 7:16 pm

But the catch-22 is that you require to enter your Username to get a password reminder/reset?

If both Username and Password are forgotten and you only have 1 email address, then you're stuck I think, because even re-registering fails as the "Email is already in use".

If he sends an email to support @ qlcplus.org perhaps you could sort?

Thanks, Allan.

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mcallegari
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Re: Forgotton Username and Password Problem

Post by mcallegari » Sun Jan 14, 2018 2:30 pm

How can I if he doesn't even remember the username ?

When he registered, I think he received an email. Not sure if the username he picked was in that email.
Otherwise, I'd say the username/email address are burnt. He needs a new one of both.

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