Crash When Using Audio Interface

The issues found when using the Input/Output Manager panel
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ethanm3
Posts: 37
Joined: Mon Dec 28, 2015 2:50 am
Real Name: Ethan Moses

Crash When Using Audio Interface

Post by ethanm3 » Mon Jul 10, 2017 11:59 pm

Hello,

I posted this before, but was using an old version of QLC+. I have updated and tried the test version, but am still experiencing this issue. Here's the issue:
I am crashing QLC+ when I try to use my audio interface. I am able to select the Input and/or Output boxes in the Audio tab of the Inputs/Outputs manager, but as soon as I press Play on the Level Monitor, QLC+ crashes. This issue happens no matter which box is checked for Output, it's only if my audio interface is selected as the Input, and then I press Level Monitor. The crash also happens if I do not try to monitor but instead add an Audio Trigger to my Virtual Console and then activate it. Seems to happen, then, whenever QLC tries to get data from my audio interface.

The audio interface I am using is the Thunderbolt R4 by Resident Audio, an interface that is connected via my Macbook's Thunderbolt connector. Running OSX 10.12.5, QLC version 4.11.0. Same results on the most recent test version of QLC+.

I don't believe this is an issue with the interface - I have used it successfully on several other programs - Ableton Live and Resolume Arena - with no issues.

Any suggestions or fixes you know of? Is this an issue other people are experiencing with other interfaces, or are other audio interfaces generally successful on QLC+? Are there other ways I should try to get audio input that isn't just from the computer internal microphone?

Thanks!

Ethan
Ethan Moses
Founder / Manager
Savory Lighting Design
www.savorylights.com

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mcallegari
Posts: 1997
Joined: Sun Apr 12, 2015 9:09 am
Location: Italy
Real Name: Massimo Callegari
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Re: Crash When Using Audio Interface

Post by mcallegari » Tue Jul 11, 2017 7:03 am

Usually, macOS produces a crash log which sometimes is useful at least to understand the area where the crash happened.
Do you have any chance to share it here ?
Thanks

ethanm3
Posts: 37
Joined: Mon Dec 28, 2015 2:50 am
Real Name: Ethan Moses

Re: Crash When Using Audio Interface

Post by ethanm3 » Fri Jul 14, 2017 5:50 pm

This is the log from my last post when I was using the old version - since it's the same issue, it should be the same log, right? If you need the full log or the log with the new version, I will replicate for you.

Process: qlcplus [3904]
Path: /Applications/QLC+.app/Contents/MacOS/qlcplus
Identifier: qlcplus
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: qlcplus [3904]
User ID: 501

Date/Time: 2017-06-14 22:52:06.732 -0700
OS Version: Mac OS X 10.12.5 (16F73)
Report Version: 12
Anonymous UUID: C1CF47EE-CF49-8C61-4DB6-6DEE569D9F3F

Sleep/Wake UUID: C3067CFD-44B6-4FE8-8DC2-A3B21F07B23A

Time Awake Since Boot: 61000 seconds
Time Since Wake: 1700 seconds

System Integrity Protection: enabled

Crashed Thread: 17 com.apple.audio.IOThread.client

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
Ethan Moses
Founder / Manager
Savory Lighting Design
www.savorylights.com

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