Crash When Using Audio Interface

The issues found when using the Input/Output Manager panel
Post Reply
ethanm3
Posts: 36
Joined: Mon Dec 28, 2015 2:50 am
Real Name: Ethan Moses

Crash When Using Audio Interface

Post by ethanm3 » Sat May 27, 2017 7:58 am

Hello,

I am crashing QLC+ when I try to use my audio interface. I am able to select the Input and/or Output boxes in the Audio tab of the Inputs/Outputs manager, but as soon as I press Play on the Level Monitor, QLC+ crashes. This issue happens no matter which box is checked for Output, it's only if my audio interface is selected as the Input, and then I press Level Monitor. The crash also happens if I do not try to monitor but instead add an Audio Trigger to my Virtual Console and then activate it. Seems to happen, then, whenever QLC tries to get information from my audio interface.

The audio interface I am using is the Thunderbolt R4 by Resident Audio, an interface that is connected via my Macbook's Thunderbolt connector. Running OSX 10.12.5, QLC version 4.10.5a

I tried successfully to use the interface with other programs - Ableton Live and Resolume Arena. No issues.

Any suggestions or fixes you know of? Is this an issue other people are experiencing with other interfaces, or are audio interfaces generally successful on QLC+? Are there other ways I should try to get audio input?

Thanks!

Ethan




Beginning of the crash report below, let me know if you want the entire crash report.

Process: qlcplus [2622]
Path: /Applications/QLC+.app/Contents/MacOS/qlcplus
Identifier: qlcplus
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: qlcplus [2622]
User ID: 501

Date/Time: 2017-05-27 00:42:37.811 -0700
OS Version: Mac OS X 10.12.5 (16F73)
Report Version: 12
Anonymous UUID: C1CF47EE-CF49-8C61-4DB6-6DEE569D9F3F

Sleep/Wake UUID: 45C7EC3A-0D6F-4E3C-9060-300368618E9B

Time Awake Since Boot: 52000 seconds
Time Since Wake: 4200 seconds

System Integrity Protection: enabled

Crashed Thread: 17 com.apple.audio.IOThread.client

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

User avatar
mcallegari
Posts: 1935
Joined: Sun Apr 12, 2015 9:09 am
Location: Italy
Real Name: Massimo Callegari
Contact:

Re: Crash When Using Audio Interface

Post by mcallegari » Sat May 27, 2017 9:49 am

4.10.5a is not the latest version.
Please try again with 4.10.5b or the test version here.

ethanm3
Posts: 36
Joined: Mon Dec 28, 2015 2:50 am
Real Name: Ethan Moses

Re: Crash When Using Audio Interface

Post by ethanm3 » Thu Jun 15, 2017 5:57 am

@mcallegari - the same issue in the current version, and had the same issue. Here is the crash log:

Process: qlcplus [3904]
Path: /Applications/QLC+.app/Contents/MacOS/qlcplus
Identifier: qlcplus
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: qlcplus [3904]
User ID: 501

Date/Time: 2017-06-14 22:52:06.732 -0700
OS Version: Mac OS X 10.12.5 (16F73)
Report Version: 12
Anonymous UUID: C1CF47EE-CF49-8C61-4DB6-6DEE569D9F3F

Sleep/Wake UUID: C3067CFD-44B6-4FE8-8DC2-A3B21F07B23A

Time Awake Since Boot: 61000 seconds
Time Since Wake: 1700 seconds

System Integrity Protection: enabled

Crashed Thread: 17 com.apple.audio.IOThread.client

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

ethanm3
Posts: 36
Joined: Mon Dec 28, 2015 2:50 am
Real Name: Ethan Moses

Re: Crash When Using Audio Interface

Post by ethanm3 » Thu Jun 15, 2017 5:58 am

And the same issue using the most current test version from that link you sent.

Thanks for the help!

Ethan

Post Reply